Investing in employees

Employees work towards a number of qualifications following a clear training and development programme. This makes it easy to see exactly where they are and where they can go within McDonald's NZ.

The employees learn everything from food preparation to logistics and leadership skills - all of which can be credited towards New Zealand Qualifications Authority (NZQA) recognised professional qualifications.

Employees work through McDonald's Qualink programme, developed in partnership with the Hospitality Standards Institute. The programme is recognised with a NZQA-approved National Certificate.

In 2005, McDonald's won the Supreme Award at the Hospitality Standards Institute Excellence in Training awards.

Investing in employees leads to greater employee retention, which reduces recruitment costs, keeps cumulative knowledge in the company and ensures that there are always enough fully-trained employees to deliver McDonald's high level of service. The investment in training and development allows McDonald's staff to offer customers optimum service, increasing customer loyalty, and, ultimately, company profitability. The creation of clear career paths ensures that employees are less likely to look elsewhere for the next stage in their career as they can progress within McDonald's, often to management or franchisee level. This allows McDonald's to retain dedicated and talented staff members.