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Department of Education, Science and Training: Open for business

Open for business

This Case Study will enable you to understand the role of DEST (as part of the Public Service) and its importance to Australia.

As a result of reading this Case Study, students should understand:

  • The role of DEST and of the public service
  • How the 'Open for business' philosophy underpins the relationship between DEST employees and its stakeholders
  • The positioning of DEST as an Employer of Choice.


The Australian Government's engagement with education began in the 1940s.

The business of public service

The Australian Public Service (APS) celebrated its centenary in 2001.

Contributing to the economy

'Open for business'

DEST has an 'Open for Business' philosophy.

Delivering business through people

DEST's vision is focused on the present so that a solid platform can be built to shape the future.

The performance management framework

The inter-relationship between individual employee actions and reaching departmental goals is shown in the Performance Management Framework diagram in this section.

Developing leadership skills

DEST encourages leadership capabilities through its connection of leadership behaviours to achieving business outcomes.

Measuring success

Performance relating to the achievement of business outcomes and demonstrating leadership behaviours is encouraged in a variety of ways.


The 'Open for Business' concept was established and developed to ensure that DEST was conducting its relationships with its stakeholders in a way that was mutually beneficial.


(Page 1 of 10)
Learning Area(s):
  • Business Environment | Developing organisational culture
  • Business Environment | Measuring business performance
  • Business Environment | Mission and Objectives
  • Business Environment | Stakeholders
  • Business Environment | The role of business in the economy
  • Business Structure and Organisation | Forms of ownership of large organisations
  • Business Structure and Organisation | Organisational structures:overview
  • Change Management | Change issues for business
  • Employee Relations | Proactive employee relations
  • Entrepreneurship/Innovation | Fostering innovation within business
  • Entrepreneurship/Innovation | Innovative business
  • Human Resource Management | Human resource planning
  • Human Resource Management | Performance management
  • Human Resource Management | Training and development systems and programs
  • Management Skills | Role of leadership
  • Operations Management | Quality management approaches
From: Edition 3

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