Case Study Pages:
The Coates Way
The Coates Way, which was developed in 2004, provides the strategic direction for the company. It is designed to ensure that all employees, whether they work in head office or at a regional branch, understand how the company's vision, purpose and values apply to them on a day-to-day basis. Explaining the company's overarching goals creates a strong focus for employees.
The aspects of the Coates Way
- Why we exist as a business - The Purpose
- Where the business is heading - Our Vision
- How we will get there - Our Critical Success Factors
- What behaviours are expected - Our Values
The company has developed four critical success factors to measure achievements and determine the success of the company and of individuals. These are the things Coates and its employees must focus on in order to turn the company vision into reality. The critical success factors are:
- Commit to our customers
- Develop our people
- Manage our fleet
- Grow our company.