Sunday, June 23, 2024
Case Studies » Featured Case Studies » Case Studies » KFC: Training and retraining great employees

KFC: Training and retraining great employees

Training and retraining great employees

The fast food industry is a growing one and attracts many young people to casual and permanent positions. Most people these days are familiar with reputable fast food brands like KFC and have come to expect that each time they dine at one of their stores they will receive consistently high quality service and cuisine.

KFC adopts a centralised HR system to protect the integrity of its highly recognisable brand and values staff retention and development whilst ensuring that KFC is a fun place to work.

By reading this Case Study, students should be able to:

  • Understand centralised HR systems and their purpose Illustrate the benefits of employing online
  • Demonstrate the importance of staff retention and training 
  • Discuss the benefits of a franchise
  • Explain centralised HR systems and their purpose
  • Outline the benefits of employing online


If you've travelled within Australia or overseas you may have noticed there are some major restaurant companies with a significant market penetration. You probably also recognise these brands in a heartbeat and know the product range, service and customer experience to expect.

Human Resources in a fast moving industry

For most large organisations, the human resources function plays a crucial role in the overall performance of the business.

Building a career while learning valuable skills

KFC recognises the importance of clear communication about potential internal career progression.

Using technology to aid Human Resources processes

KFC is developing technology in one of its key human resources processes - recruitment and selection.


KFC is a highly successful quick-service restaurant brand that drives sales and profit through professional training and retention strategies.


(Page 1 of 6)
Associated with:
Learning Area(s):
  • Business Environment | Developing organisational culture
  • Business Environment | Measuring business performance
  • Business Environment | Mission and Objectives
  • Business Structure and Organisation | Aligning structure to objectives
  • Business Structure and Organisation | Forms of ownership of large organisations
  • Communication | Effective communication models
  • Communication | Team-based communication
  • Communication | Technology and communication
  • Employee Relations | Proactive employee relations
  • Employee Relations | Workplace flexibility in awards and agreements
  • Human Resource Management | Ethical/legal HR management
  • Human Resource Management | Human resource planning
  • Human Resource Management | Performance management
  • Human Resource Management | Recruitment and selection
  • Human Resource Management | The human resource manager in profile
  • Human Resource Management | Training and development systems and programs
  • Management Skills | Role of planning
  • Management and ICT | Managing technological change in the workplace
  • Management and ICT | The impact of technology on business
  • Marketing | Market research methods/analysis
  • Marketing | Product development
  • Operations Management | Ops management evaluation including use of KPIs
  • Operations Management | Quality management approaches
From: Edition 3

Leave a comment

Make sure you enter the (*) required information where indicated.
Basic HTML code is allowed.

Subscribe today!

Purchase a subscription today!

We are delighted to offer you a subscription to access over 80 additional case studies, learning activities, teacher notes and downloadable content!
Click here to log-in if you already have an account.

Order the print version!

Order a hard copy!

Purchase a print version of Edition 7 for yourself or additional copies for your school! 

Commission a case study for your business

If your company or organisation would like to be part of Australia & New Zealand's best case study resource, apply for a case study online or phone us on 
02 4991 2874 in Australia and 0800 990 999 in New Zealand.

What's New?


New Edition 7 case studies available now!

Buy a printed copy of Edition 7Buy a printed copy of Edition 7 case studies.

Subscribe nowSubscribe now to get access to over 80 additional case studies and support material.

Teaching Resources

Learning Resources

Useful Resources
Need to contact a teaching association?
Or get ideas for class?
Check out our useful links.

Teaching Hints & Strategies
Share your lesson plans with other
professionals or search for ideas here.

Tell us your favourite case study?

What Is your Favourite Edition 7 Case Study?

Log in / log out