Case Study Pages:
Fostering a high-performance culture
This Case Study focuses on the desirability of fostering a high-performance workplace culture. It outlines Ernst & Young's commitment to producing such a culture through the attraction, engagement, development and retention of its people. As a result of reading this Case Study, students should be able to:
- Understand what is meant by a high-performance culture
- Understand the interrelationship between workplace culture and business success
- Identify how Ernst & Young attracts and retains suitable employees in a competitive market.
Introduction
When you complete your studies and are ready to build a career, Ernst & Young is a great place to start.
A high performance culture
The word 'culture' is one that is often used but not always understood.
Attract
Ernst & Young is committed to its people.
Develop
Ernst & Young has a life long learning and development framework that provides technical and personal development that supports each person's career advancement.
Engage
The firm offers a wide range of experiences and opportunities and gives people choice in how, when and where they will work.
Client service
By creating value and confidence for its people, Ernst & Young also creates value and confidence for its clients by offering a wide range of services to help businesses capitalise on growth opportunities, improve financial performance and risk management.
Values
Ernst & Young's Values Statement affirms that it recognises:
- People who demonstrate integrity, respect and teaming
- People with energy, enthusiasm and the courage to lead
- People who build relationships based on doing the right thing.
Personal leadership
Personal leadership is not just about leading other people. Ernst & Young recognises that before a person can change and motivate others, they must first be able to change and motivate themselves.
Conclusion
A high-performance culture is the result of a pattern of behaviour and a complex mixture of understanding, open communication and mutual respect.