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Case Studies » Featured Case Studies » Case Studies » Coates: Strategic human resources to achieve company goals - Develop our people: employee development at Coates

Coates: Strategic human resources to achieve company goals - Develop our people: employee development at Coates

Develop our people: employee development at Coates

The Coates Way provides a firm direction for the business. In addition the HR department and the HR strategy and information on engagement contribute to the strategic and progressive development of employees. The business has established a framework to 'Develop our People', as one of the critical success factors.

To achieve this, the HR department developed the following guiding principles:

  • Intentional design where every program links back to the Coates Way, which is the decision-maker in whether projects go ahead
  • Set expectations (e.g. performance standards, Person to Position profiles, position descriptions) where employees are clear about the outcomes expected
  • Progressively build people capabilities from an individual level through training and development programs
  • Targeting and focusing efforts on development and performance management opportunities where high performers are rewarded and any skills gap is closed
  • That enhances Coates's capacity to deliver against our Critical Success Factors(all decisions, recruitment, employee goal setting etc should be taken with regards to helping the business achieving these successes).

Developing employees therefore concentrates on two areas - talent management and performance development. Coates has developed various training programs to aid this, such as Leadership Development Programs and Management Development programs, instructing employees in, for example, decision-making strategy and project management.


(Page 7 of 8)
Associated with:
Learning Area(s):
  • Business Environment | Developing organisational culture
  • Business Environment | Measuring business performance
  • Business Environment | Mission and Objectives
  • Change Management | Strategic planning
  • Employee Relations | Proactive employee relations
  • Human Resource Management | Employee Motivation
  • Human Resource Management | Human resource planning
  • Human Resource Management | Mission and objectives
  • Human Resource Management | Performance management
  • Human Resource Management | Training and development systems and programs
From: Edition 7

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