The organisation that represents British trade unions at a national level
When one area of progress improves at the expense of another as a result of a decision
Regulations such as tariffs, quotas and subsidies to protect domestic producers.
A comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.
The length of time taken in the product development process from product idea to the finished product.
A process by which one can seek prices and terms for a particular project (such as a construction job) to be carried out under a contract.
Refers to a situation when employees are able to work from home. Instead of commuting via transport to an actual office, they are able to replace commuting with telecommunication links to their place of work.
A tax imposed on imported goods to make them more expensive and thus protect the domestic market.
The group of customers that a product or service is designed to satisfy
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