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2007 | Training and retaining great employees

The fast food industry is a growing one and attracts many young people to casual and permanent positions. Most people these days are familiar with reputable fast food brands like KFC and have come to expect that each time they dine at one of their stores they will receive consistently high quality service and cuisine.

KFC adopts a centralised HR system to protect the integrity of its highly recognisable brand and values staff retention and development whilst ensuring that KFC is a fun place to work.

By reading this case study, students should be able to:

Understand centralised HR systems and their purpose Illustrate the benefits of employing online
Demonstrate the importance of staff retention and training Explain the benefits of a franchise
Understand centralised HR systems and their purpose
Illustrate the benefits of employing online Demonstrate the importance of staff retention and training Explain the benefits of a franchise

Download Case Study PDF

1. Introduction

If you've travelled within Australia or overseas you may have noticed there are some major restaurant companies with a significant market penetration. You probably also recognise these brands in a heartbeat and know the product range, service and customer experience to expect.

2. Human Resources in a fast moving industry

For most large organisations, the human resources function plays a crucial role in the overall performance of the business.

3. Building a career while learning valuable skills

KFC recognises the importance of clear communication about potential internal career progression.

4. Using technology to aid Human Resources processes

KFC is developing technology in one of its key human resources processes - recruitment and selection.

5. Conclusion

KFC is a highly successful quick-service restaurant brand that drives sales and profit through professional training and retention strategies.

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