Saturday, January 19, 2019
Case Studies » Featured Case Studies » Case Studies » NAB/MLC: Changing the face of financial services - Conclusion

NAB/MLC: Changing the face of financial services - Conclusion

Conclusion

 

The initiatives introduced by NAB and MLC in their pursuit of improving trust and transparency have gone a long way to restoring a balanced relationship between a bank and their customers and between financial planners and their clients.

The bank has seen a real competitive advantage emerge with customer satisfaction survey results continuing to improve, customer complaints falling and record numbers of new accounts being opened – and their successes have not gone unnoticed. NAB and MLC have received several awards including the prestigious Canstar Cannex ‘Banking Leadership Award’ for taking the lead and abolishing fees, and an ‘Innovation Excellence Award’ for introducing the Best Doctors medical service. MLC’s advice networks are consistently ranked number one in CoreData’s Major Financial Advice Group survey.These awards confirm that MLC and NAB are on the right path in their long term commitment to providing a fairer banking experience for all Australians, and encouraging more Australians to seek financial advice.

 

(Page 6 of 6)
Associated with:
Learning Area(s):
  • Employee Relations | Workplace flexibility in awards and agreements
  • Entrepreneurship/Innovation | Innovative business
  • Entrepreneurship/Innovation | Product/service innovation
  • Ethics and Social Responsibility | Socially responsible programs and approaches
  • Management Skills | Role of leadership
From: Edition 6

Leave a comment

Make sure you enter the (*) required information where indicated.
Basic HTML code is allowed.

Subscribe today!

Purchase a subscription today!

We are delighted to offer you a subscription to access over 80 additional case studies, learning activities, teacher notes and downloadable content!
 
Click here to log-in if you already have an account.

Order the print version!

Order a hard copy!

SPECIAL OFFER - LAST STOCK CLEARANCE
Purchase a print version of Edition 7 for yourself or additional copies for your school! 
 

Commission a case study for your business

If your company or organisation would like to be part of Australia & New Zealand's best case study resource, apply for a case study online or phone us on 
02 4991 5577 in Australia and 0800 990 999 in New Zealand.

What's New?

 

New Edition 7 case studies available now!

Buy a printed copy of Edition 7 case studies.

Subscribe now to get access to over 80 additional case studies and support material.

Teaching Resources

Learning Resources

Useful Resources
Need to contact a teaching association?
Or get ideas for class?
Check out our useful links.

Teaching Hints & Strategies
Share your lesson plans with other
professionals or search for ideas here.
 

Tell us your favourite case study?

What Is your Favourite Edition 7 Case Study?

Log in / log out